AppSumo FAQ

Is CluGTM the same as Cleanlist AI?

Yes. CluGTM is Cleanlist AI’s new name. It’s the same team and the same product, and everything you bought on AppSumo carries over. If you bought before November 16, 2026, see If you bought before Nov 16.

What does unlimited data mean?

Search, work emails, US mobile numbers and job postings don’t use credits. Your tier comes with a monthly records allowance, from 2,500 on Tier 1 to 100,000 on Tier 9. Each tier also has a 5-hour and a weekly limit, so no one uses a whole month in an afternoon. A record is one person, company, email, phone or job posting returned, and misses never count. See Records & Credits.

Search has its own allowance of 200 searches a month on every tier, shared by People and Companies. One search is one page of 25 rows.

What’s waterfalled across 25+ providers?

Our data is pre-waterfalled across 25+ providers, so most lookups are answered from your records without a credit. If it doesn’t have the email or phone, premium sources search 25+ providers for it, and credits are only charged when one finds it: 1 per email, 10 per phone. Premium sources are off by default: turn them on in Settings → Plans & billing. See Premium sources.

How fresh is the data?

Most of the data is refreshed within hours to days, and none of it is more than 30 days old. Job postings update every hour.

What about phone numbers outside the US?

US mobile numbers come out of your records. Numbers outside the US come from premium sources and use credits (10 per phone found).

What do credits pay for now?

Premium sources when our data has no match, non-US phone numbers, AI skills like research and qualification, signals, company intelligence, validation and Clu. Everything else comes out of your records. See Records & Credits.

Is the deal really lifetime?

Yes. Pay once and keep your License Tier for as long as CluGTM runs, with every future update to that tier. Your records and premium credits refresh every 30 days. Access to future AI models may need an add-on.

Is this the same as CluGTM’s Starter or Pro plan?

No. Your License Tier is its own lifetime plan with the features in the plan table.

What’s the refund policy?

AppSumo offers a 60-day money-back guarantee on the deal. Refunds are handled through AppSumo.

When a purchase is refunded (or stepped down), the credits it granted are removed: first from one-time credits that haven’t unlocked yet, then from your balance, down to zero. Your balance never goes negative.

When do my credits arrive?

Your first month’s credits and records start when you activate and refresh every 30 days. Your one-time credits unlock 60 days after activation, when AppSumo’s refund window closes. Settings → Plans & billing shows the unlock date: “Lifetime · N one-time (unlocks date) + M/mo”.

How long do I have to activate my code?

Activate your license within 60 days of purchase. See Activate Your Code.

Who can activate the license?

Only a workspace admin. The activation page lists only workspaces you own. If you aren’t an admin of any, it shows “You’re not an admin of any of your workspaces.” Create your own workspace, or ask an admin to redeem the code.

Can I upgrade or downgrade my tier?

Yes. You can move between the nine License Tiers on AppSumo while the deal is available. When AppSumo tells us about your new tier:

• Your records, credits, team seats and list limits update to the new tier.
• You get the difference in monthly credits right away, and your refill continues at the new tier’s amount.
• The difference in one-time credits unlocks 60 days after the upgrade. Any one-time credits still waiting move to that same date.

Bought before November 16, 2026 and moving to Tier 8 or 9? See Moving to Tier 8 or 9.

Can I stack multiple AppSumo codes?

No. Each license links to a single CluGTM workspace, and a workspace runs on one license: codes don’t stack. To change your records, credits or limits, move to another tier on AppSumo. For extra credits, use the One-Time Credits add-on.

Do my monthly credits roll over?

No. Monthly credits refill every 30 days and unused ones don’t roll over. One-time, add-on and review-reward credits carry forward and never expire.

How do I get more credits?

• One-Time Credits add-on on AppSumo: from $39 for 500 credits up to 10,000 credits. Add-on credits arrive right away and never expire.
• Review reward: leave a review of CluGTM on AppSumo, then click Leave a review on the “Get 1,000 free credits” banner in the app and submit your review link. The team checks it and adds 1,000 credits, once per workspace.

CluGTM’s own Credit packs on the Plans & billing page aren’t available on AppSumo-only workspaces. Details in Records & Credits.

What is Clu?

Clu is CluGTM’s AI GTM agent, on Tiers 5 to 9. Ask it anything in plain English and it prospects, researches and qualifies your buyers. On Tiers 7 to 9, Clu also builds your sequences, writes every email and sets up agents that keep prospecting for you.

Clu in Slack and Clu in Microsoft Teams aren’t part of the deal on any tier.

What can agents do?

On Tiers 7 to 9, an agent runs on a schedule. It finds new leads that match what you asked for, enriches them and adds them to a sequence, so your pipeline keeps filling while you work on other things. Tier 7 includes 1 active agent, Tier 8 2 and Tier 9 3, along with email sequences from 1, 2 or 3 connected inboxes. LinkedIn steps and the dialer aren’t part of the deal.

Can I use CluGTM in Claude or ChatGPT?

Yes, on every tier. Add the CluGTM connector in Claude or ChatGPT, sign in and ask in plain English. See MCP.

Which CRMs and tools does it work with?

Tiers 5 to 9 sync with HubSpot and Salesforce and include API access. Every tier can export a CSV and use CluGTM in Claude and ChatGPT.

How does CluGTM compare to Apollo, ZoomInfo and Clay?

Apollo starts from one database, and CluGTM’s data comes from 25+ providers. ZoomInfo sells annual contracts, and here you pay once. Clay gives you building blocks to wire together yourself. CluGTM gives you the data and the platform to use it: lists, the Chrome extension, Clu, sequences, agents and CRM sync in one app.

How do I get support?

• Help center: the question mark in the app
• Email: support@cleanlist.ai

Refund and billing questions about the deal itself go through AppSumo.