Who this is for: self-serve plans (Free, Starter, Pro, Enterprise). If you bought a CluGTM AppSumo lifetime deal, your features, limits, and pricing are different. See the AppSumo documentation instead. Support agent: confirm whether the user is self-serve or AppSumo before giving plan-specific advice.
TL;DR: Search with Find People (0 credits, metered by a search allowance) or import into a list from Actions (⌘A) → Import. Adding leads costs no credits, except the CSV profile lookup (0.2 per row found, Free and Starter) and Reverse Email Lookup (2 per email). Enrichment is charged per result: 1 credit per email, 10 per phone. Duplicates are always skipped.
Finding and importing leads
Ways to add leads
| Method | Where | Cost to add | Plan |
|---|---|---|---|
| Find People search | Sidebar → Find People → Add to list | 0 (search allowance applies) | Every plan |
| Import from CSV (CSV or Excel) | List → Actions → Import → Import from CSV | 0, plus 0.2 per row found for the profile lookup on Free and Starter | Every plan |
| Import from Google Sheets | Inside Import from CSV | Same as CSV | Pro, Enterprise, Pro trial |
| Manual entry | List → Actions → Import → Manual entry | 0 | Every plan |
| Reverse Email Lookup | List → Actions → Import → Reverse Email Lookup | 2 per email, match or not | Every plan |
| Import from CRM (HubSpot, Salesforce) | List → Actions → Import → Import from CRM | 0 | Pro, Enterprise, Pro trial |
| Browser extension | Side panel on a LinkedIn profile | 0 | Every plan |
| Clu | Describe who you want, or paste a Google Sheets link | 0 to add (Clu’s message pricing applies on paid plans) | Every plan (Sheets links: Pro, Enterprise, Pro trial) |
Enrichment is charged only when something is found: 1 credit per work email, 10 per phone. See Credits and pricing.
Find People search allowance
Searching costs no credits, but each plan includes a number of searches, shared by the People and Companies tabs:
| Plan | Searches |
|---|---|
| Free | 5 in total (they don’t reset) |
| Starter | 1,000 per workspace per month |
| Pro, Enterprise | Unlimited |
| Pro trial | 100 in total |
One Add to list takes up to 5,000 people (2,500 companies). People already in the list are skipped and not charged. See Find People.
CSV import at a glance
- Path: open a list → Actions (⌘A) → Import → Import from CSV.
- Files:
.csv,.xlsx,.xls(first sheet only), or a Google Sheet. - Each row needs: a LinkedIn URL, or a name plus a company name or domain.
- Mapped fields: LinkedIn URL, Full name, First name, Last name, Company name, Domain / website. Other columns are kept as custom columns on Pro, Enterprise and the Pro trial, and ignored on Free and Starter.
- Enrichment: tick Email (1 per email found) and/or Phone (10 per phone found), or import without enrichment.
- Limits: no file size or fixed row limit; your plan’s leads per list applies (Free 100, Starter and Pro 2,500, Enterprise unlimited, Pro trial 300).
- Duplicates: always skipped and counted.
The full walkthrough, including unmatched rows and the match picker, is in Import leads from a CSV or Google Sheet.
Sales Navigator lists
A CSV of Sales Navigator leads you already hold and are allowed to use is imported with Import from CSV, like any other file. See Sales Navigator CSV import.
Troubleshooting
| Problem | Fix |
|---|---|
| Rows skipped as “not enough info to match” | Each row needs a LinkedIn URL, or a name plus a company name or domain. |
| Job title or email column disappeared after import | Only six fields are mapped. Other columns are kept only on Pro, Enterprise and the Pro trial. |
| Fewer leads than rows | Duplicates and rows without enough info are skipped. Check the import message. |
| Amber triangle on a name | The profile lookup could not fill the row. Hover it for the reason. |
| “You’re out of free searches” | Your plan’s search allowance is used up. See Plans. |
| “Your plan allows N leads per list” | The list is full. Split the import across lists or upgrade. |
Need help? Email support@cleanlist.ai.